There are key considerations that companies should adhere to, to ensure that they are meeting customers’ needs when opting for a hybrid workforce as the customer experience impacts all areas of business.
Customer service forms an integral phase of the customer experience, which is really about understanding the various interconnected processes that combine to deliver an overall experience for a customer.
Setting New Year’s resolutions for your business, be it big or small, could see you and your team making a big impact in 2022.
Empathy transforms your customer’s experience. Once you begin to see past the transaction, a human being emerges. A single customer view (SCV) is a wonderful tool for centralising data about a customer and their interactions with your business, to enhance their experience.
It takes direction and vision – Starbucks SA’s Chief Executive Adrian Maizey talks customer satisfaction
Adrian Maizey, CEO of Rand Capital Coffee, the licensee of Starbucks in SA, is passionate about the American coffee brand’s impact on our community, and remains dedicated to taking a proudly South African approach.