The role of HR in driving mentorship

By Pumla Mdlalose, Head of HR, FINANCIADO Mentorship is often spoken about in warm, informal terms: a senior colleague guiding a junior one, a manager offering career advice, or a professional “paying it forward.” These relationships are valuable, but in today’s fast-changing workplace, mentorship should not be seen as optional or ad hoc. It is a strategic lever that human resources (HR) leaders can use to drive engagement, retention, and long-term organisational performance. At a time when businesses are under pressure to attract and keep scarce skills, mentorship offers HR a practical, cost-effective tool to strengthen both people and performance. Why mentorship matters now Globally, employee expectations are shifting. Younger generations entering the workforce want more than just a pay cheque. They want growth, development, and purpose. In fact, LinkedIn’s 2024 Workplace Learning Report found that 94% of employees say they would stay longer at a company if it invested in their career development. Locally, the South African workplace faces additional challenges: high youth unemployment, ongoing transformation requirements, and a competitive market for qualified professionals. Employees are looking for organisations that not only offer stability but also demonstrate a clear commitment to their growth. Mentorship offers exactly that. It provides a structured way to transfer knowledge, build skills, and create meaningful connections. It signals to employees that the organisation is invested in their success, which in turn boosts loyalty and motivation. When employees feel seen, supported, and stretched, they are far more likely to remain engaged and to contribute at their highest potential. Too often, mentorship is left to happen organically, a chance relationship between a supportive leader and an eager junior. While these informal bonds have value, HR leaders need to elevate mentorship from chance to culture. That means designing and embedding it into the fabric of the organisation. This includes: Taking this proactive approach ensures that mentorship is not left to chance but becomes a powerful driver of organisational capability. It also helps to align mentorship outcomes with business strategy, whether the goal is succession planning, building technical expertise, or strengthening leadership pipelines. Mentorship and diversity Mentorship is also a critical tool for advancing diversity, equity, and inclusion (DEI). In many organisations, underrepresented groups face barriers to progression not because of a lack of talent, but because of a lack of access to networks and sponsorship. Structured mentorship programmes help bridge this gap. Intentionally pairing employees from diverse backgrounds with senior leaders allows organisations to accelerate transformation and build pipelines of future-ready talent. This is particularly relevant in South Africa, where broadening access to opportunity remains both a business and societal imperative. Research from McKinsey has consistently shown that companies with diverse leadership teams are more innovative and perform better financially. Mentorship, therefore, is not only a tool for individual advancement but a lever for building more competitive and resilient organisations. Benefits beyond the individual The value of mentorship extends well beyond the mentee. Mentors themselves benefit by sharpening their leadership skills, gaining fresh perspectives, and staying connected to emerging trends. Mentorship keeps senior leaders grounded in the realities of younger generations, which can inform better decision-making. For the organisation, the benefits multiply: In short, mentorship strengthens the social fabric of the workplace, creating an environment where both people and performance thrive. Making mentorship a strategic priority For HR leaders, the next step is to move mentorship from the margins to the mainstream. It should be recognised as a strategic enabler of performance, not just an employee perk. The most successful organisations will be those that: Forward-looking companies are already experimenting with reverse mentoring, where junior employees’ mentor senior leaders on digital trends, social issues, or generational perspectives. This demonstrates that mentorship is not a one-way street but a dynamic exchange of knowledge and insight. As workplaces continue to evolve under the influence of technology, hybrid work, and shifting employee expectations, HR has an opportunity to redefine how organisations nurture and retain talent. Mentorship, when treated as a strategic lever, provides a cost-effective and human-centered way to achieve this. The question is no longer whether organisations should invest in mentorship, but whether they can afford not to. In the battle for skills, engagement, and long-term performance, mentorship may well be one of HR’s most powerful competitive advantages. Pumla Mdlalose is the Head of HR at FINANCIADO

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