Following the whirlwind that was brought onto businesses by the COVID-19 pandemic, and coming close to sinking in it, the only way organisations could have survived was by following a simple rule: the business of business is business.
Customer service forms an integral phase of the customer experience, which is really about understanding the various interconnected processes that combine to deliver an overall experience for a customer.
Having a third-party to review and audit your business offers you the competitive advantage your business needs. Certification will give you credibility, ensuring that you not only comply with government regulations but you also build trust with your customers.
When looking for exclusive business opportunities with the public and private sector, being able to demonstrate that you are on top of your game can help your business stand out from the rest. Here are four reasons to get certified
On 24 November, the 7th annual Future of HR Awards took place virtually and was viewed across Africa. The awards ceremony acknowledged HR champions and innovators who are currently putting people at the top of their priority list.